Get in Touch

New York

4-7F BMV Industrial Building,District 71, Xingdong Community,Xinan Street,
Baoan District, Shenzhen City,Guangdong Province,518001,P.R.China 

Phone

+852 55719785

Email

sales@bmv-imaging.com

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Customer Service

1. Software Upgrades & AI Updates 

Keep your BMV IMAGAING diagnostic systems at the forefront of medical technology. We provide regular OTA (Over-The-Air) software updates and AI algorithm enhancements for our ultrasound, CT, and DR systems. Ensure your equipment is connected to BiCloud to receive notifications for the latest Auto Doppler and Smart Needle features.

2. Transducer Configuration Guide

Selecting the right transducer is critical for accurate clinical diagnosis. For MSK and superficial imaging, we recommend our 20MHz ultra-high frequency linear arrays. For OB/GYN, utilize our specialized high-density transvaginal probes. SonoXAI wireless handheld probes are ideal for point-of-care and emergency triage. Download the full configuration matrix on the right.

3. Equipment Maintenance & Calibration 

Maximize clinical uptime and patient safety with our proactive maintenance guidelines. We outline strict cleaning and sterilization protocols for all transducers (including immersion guidelines for surgical probes), as well as routine calibration schedules for advanced radiology equipment to maintain lossless DICOM rendering quality.

4. Hardware Warranty & Global Repair 

Understand your comprehensive warranty coverage. BMV IMAGAING offers tiered service contracts for global medical institutions, including fast-track spare parts supply, on-site engineer dispatch, and dedicated remote troubleshooting through our centralized technical support hub.

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